FAQ

Do you ship worldwide?
Yes, we shipped worldwide. All orders will be shipped out within 48-72 hours after paid ,except for weekends and holiday. For more details, please check :Shipping rates & options

How can i track my parcel?
Once your parcel is shipped, you will receive an email notification with your parcel tracking number automatically. You can also track your parcel by logging into your account, and viewing your orders.
 
Do i have to pay Duty and Taxes?
Yes, Duty and Taxes should be paid by clients when the parcel arrives your country. In many countries, buyers ususally dont need to pay duty and taxes according to our 10 year international shipping experience if the order amount is less than US$60.00. If the Taxes are charged in any case, the buyers should be responsible it.
 
What if i haven’t received my parcel ?
First, please track your parcel with the tracking number which we offered. If the status is unmormal, please contact the courier with tracking number and they will help you with more information. And surely you also can contact us by 321100907@qq.com . we will be very happy to assist you.
 
What if my parcel is stolen or lost?
For every order ,we offer the related tracking number. If FEDEX system says it is received, we are unresponsible for the stolen or lost parcels.
 
Can i change or revise my shipping address ?
Once your order is placed, we handle them immediately and ship out them very soon.so the time before the parcel shipped is limited. Once your parcel is shipped out, it can not be changed. So please double check your shipping address is accurate before placing your order.
 
What’s your Payment Methods ?
We accept Paypal only so far. It is secured and safe.We do not store or have access to your payment information. All orders are in US Dollars ,not other currency.
 
Do you accept Wholesale order?
Yes we do. Please check this wholesale order for details .You also can contact 321100907@qq.com for more details.
 
Price of products can be modified by  LW LASHES！ without notice
We reserve the right to revise the prices of all our products according to our sales requests without notice.